ANSWERS TO FREQUENTLY ASKED QUESTIONS
Q: How do I make a reservation?
A: It is really simple - just click the BOOK RENTAL EQUIPMENT button or call us at 575-258-0066.
Q: Can we pick up our equipment the night before?
A: Yes, you can pick up your equipment the day before your rental starts, anytime after 2:00 PM.
Q: What if I don’t know someone’s shoe size?
A: It is very important that you know everyone’s shoe size that you are reserving for. If you guess and are wrong, we will have to re-set the binding and this will result in a delay when you pick up your rentals.
Q: What if I reserve skis for two days and decide to snowboard after the first day?
A: We will be happy to change your equipment. If there is a price difference, you can pay the difference. If we owe you, you will receive a store credit.
Q: Do you offer senior citizen or military discounts?
A: Yes - we offer a 10% discount for people over the age of 65 and for active military. Use coupon code: SKISENIORMILITARY at checkout.
Q: Do you carry any traditional skis?
A: No - all of our skis are shaped skis
Q: We are beginners - do we need shaped skis?
A: Shaped skis work for everyone regardless of ability.
Q: How do I know what length of skis or snowboard I should rent?
A: We will determine the correct length of your skis/snowboard based on the height/weight information you provide us in the booking process.
Q: What is the difference between a regular and goofy snowboard stance?
A: If you prefer your left foot in front, you are regular. If you prefer your right foot in front, you are goofy.
Q: Can I return my equipment early?
A: Yes - you will receive in-store credit for your unused days.